Month: October 2011

Travelers need an outlet to vent when their hotel, rental car or airline experience goes astray. My Twitter feed, for one, is full of such complaints, which sadly are sorely out of context. I understand the need to vent, but why subject me (and others) to your anger at a particular service provider, when the… Continue reading Listening Is Step Number One On The Road To Superior Customer Service

I’ve been reading a lot of articles about the lack of talented people willing or able to work in the fast changing advertising business these days. Here’s one point of view from The New York Times: A talent gap is growing between the skills that many new advertising jobs require and the number of people… Continue reading Make Media Complexities Simple, Make A Lot of Money

Yes, Colman’s bull just Moonwalked on international TV. You just finished reading Colman’s Is Bullish On Instant Gravy! Consider leaving a comment!